Free Shipping
On All Massage Chairs
Try Risk-Free for 30 Days
Money Back Guarantee

Frequently Asked Questions

  1. Do you ship internationally? At this time, we do not ship overseas.  We are located in the United States and only ship domestically within the United States, excluding Alaska and Hawaii.

  2. What about Sales Tax? Our business is located in the State of California, so we are only responsible to collect tax on items that are shipped to addresses in California.

  3. Do you offer Financing? Yes we do.  Please refer to this link for more information.

  4. Once I place my order, how long until my item ships? Our suppliers will usually ship out the unit within 1-2 days.  The customer will receive a tracking number once the item has successfully shipped.

  5. How long will my new Massage Chair take to arrive? Delivery time varies based on delivery method and when the item was purchased, but it typically takes around 7 business days after your item has been shipped to arrive to your designated location. White Glove Delivery & Setup can sometimes take an additional 1-2 weeks depending on schedule.

  6. What is Curbside Delivery? Curbside Delivery is when your Massage Chair will arrive unassembled in its factory packaging. The delivery company will deliver to your driveway or entryway. You will then be responsible for taking it into your home or business. We do recommend at least Threshold delivery and have people help you move your new Massage Chair as they are heavy.

  7. What is Threshold Delivery? With Threshold Delivery, the delivery company will deliver your Massage Chair to the nearest ground level entrance of your home, business or apartment building. You will be responsible for actually bringing your item in. Massage Chairs are heavy, so you'll want to get some help from friends.

  8. What is White Glove Delivery & Setup? With White Glove Delivery & Setup your new Massage Chair will be brought into your home or business. It will be professionally assembled and tested, and any trash will be removed once the job is completed.

  9. Who do I contact if my item malfunctions? If in the rare event you do have a problem with your item, you can reach out to us and we can put you in contact with the Manufacturer. They will be able to walk you through any issues or troubleshooting, and will be able to schedule a technician, if needed, to come to your home for a repair or parts replacement.

For all other inquiries, please reach out to us at support@luxemassagechairs.com and we will assist you as soon as possible.  We are here to help you out in any way in making sure you receive the right massage chair for your needs.